Terms and conditions

Below you'll find what you can expect when you order from Birdstopper. We have kept it as short and plain as we could. If something is missing or unclear, email info@birdstopper.nl and we'll explain.

1. Who we are

Birdstopper is an online shop run by:

DealDonkey B.V.
Haverstraat 31
2153 GB Nieuw-Vennep
The Netherlands

Our warehouse is not a shop. You can't just drop in; please make an appointment by email first.

2. What these terms apply to

These terms apply to everything you order in this online shop and to every agreement that results from it. You can read and save them before you check out; this page also stays online afterwards.

If an agreement we make with you by email differs from these terms, that agreement applies. If any part of these terms is invalid, the rest still applies.

These terms are written for consumers. If you order as a business, the provisions on the right of withdrawal do not apply; that right exists for consumers only.

3. The offer and the prices

Everything in the shop is available while stocks last. We do our best to keep the texts, sizes and photos accurate. If there is nevertheless an obvious error or mistake, for example a price that is clearly wrong, we are not bound by it. We will then contact you, and you'll get your money back if you don't want to go ahead with the order.

Prices are shown including 21% VAT by default. At the top of the page there is a switch that lets you view prices excluding VAT. That only changes what you see; what you pay stays the same, and the € 50 free shipping threshold always applies including VAT.

Shipping costs are shown separately. At checkout you'll see the total you pay, including VAT and shipping costs. No further costs are added after that.

Prices may change. The price shown in your cart at the moment you order is the price that applies.

Pallet discount

Order a lot and the price goes down. For this we count rolls, not boxes: a box of 8 metres Ø20, for example, consists of four rolls of 2 metres. A pallet holds 60 rolls of Ø12, 48 rolls of Ø15 or 48 rolls of Ø20. We count across your entire order, even if you mix diameters.

  • Fill 1 full pallet and you get 5% off.
  • Fill 2 full pallets or more and you get 10% off.

You don't need to request anything. Your cart shows how full your pallet is and when the discount kicks in. The discount appears as a separate line on your order and on your invoice.

4. How the purchase is concluded

The purchase is final as soon as you have completed your order and we have confirmed it by email. If you don't receive a confirmation, something has gone wrong; please email us.

We may refuse an order or attach additional conditions to it, for example if a product is no longer in stock or an address is incorrect. We will let you know within a reasonable period. If you have already paid, you'll get your money back.

5. Payment

Payment is handled by our payment provider Pay.nl. At checkout you'll see which payment methods are available at that moment. Your payment details go directly to Pay.nl; we don't see them.

You pay in advance, unless you choose a pay-later method. In that case the terms of the party providing it also apply; you'll see them during checkout. We start shipping as soon as your payment has been confirmed to us.

If you pay late with a pay-later method, the statutory rules apply: you'll first receive a reminder giving you fourteen days to pay, and only after that may costs be added.

If you discover an error in the payment details you provided, let us know immediately.

6. Delivery and delivery time

We deliver in the Netherlands and Belgium, to the address you enter with your order. We ship from our own warehouse in Nieuw-Vennep.

We work with these shipping times:

  • Ordered Monday to Thursday before 20:00: delivered the next day.
  • Ordered Monday to Thursday after 20:00: delivered the day after tomorrow.
  • Ordered Friday before 15:00: delivered on Saturday.
  • Ordered Friday after 15:00, Saturday or Sunday: delivered on Tuesday.

These are the times we aim for, not a firm commitment: the delivery itself is carried out by the carrier. By law, we always deliver within 30 days of your order. If we can't, we'll let you know and you may cancel the purchase free of charge. Your money will then be back in your account within 14 days.

The risk of damage or loss lies with us until you, or someone you have designated, takes receipt of the parcel.

Shipping costs

Shipping costs are €4.99 including VAT per order. Order for € 50 or more and we ship for free. That € 50 includes VAT, even if you view prices excluding VAT. You'll find more on the shipping and returns page.

7. Right of withdrawal: 14-day cooling-off period

You are buying at a distance, so you have a 14-day cooling-off period. Within that period you may cancel the purchase without giving a reason. The period starts on the day after you receive your order; if your order consists of several parcels, it starts on the day after the last parcel.

  1. Let us know within 14 days by email at info@birdstopper.nl. You may use the statutory model withdrawal form, but a simple message with your order number is enough.
  2. We'll send you a confirmation and the return address.
  3. Return the product within 14 days of your notification. Keep your proof of postage.

During the cooling-off period, handle the product and its packaging with care. You may unpack and examine the product as you would in a shop. If you do more, for example shorten the roll or install it, the product loses value and we may deduct that loss in value from your refund.

We refund within 14 days of your notification, using the same payment method you paid with and at no cost to you. We may wait until we have received the product back or until you have shown that you have sent it. If you return the entire order, you'll also get back the original shipping costs. The cost of returning the product is yours.

The shipping and returns page explains this step by step.

8. Guarantee and conformity

What we deliver must do what you can reasonably expect of it and must match what the shop said about it. This is called conformity and it is laid down by law. You don't need a separate guarantee certificate.

If something is wrong, we will repair or replace the product, or you'll get your money back. We'll agree with you what happens in that case. Wear from normal use, damage caused by incorrect installation and damage caused by using the product other than as intended are not covered.

This arrangement does not affect your statutory rights. Report a defect within a reasonable period after you discover it.

9. Complaints

If you're unhappy about anything, email info@birdstopper.nl with your order number and a clear description. We'll confirm your complaint within 14 days and let you know what we will do about it. If we need more time to look into it, we'll say so and tell you when you can expect a full answer.

A complaint does not suspend our obligations, unless we agree otherwise together.

If we can't resolve it together, you can submit the dispute to the competent Dutch court.

10. Personal data

What we do with your data is described in our privacy policy. In short: we use it to fulfil your order and to comply with the law, and we don't sell it.

11. Applicable law

These terms and every agreement between you and DealDonkey B.V. are governed by Dutch law. If you live in Belgium, you keep the protection of the mandatory consumer rules of your own country.

12. Changes

We may amend these terms. Your order is always governed by the terms as they appeared on this page at the moment you ordered. Below you can see when we last updated them.

Last updated on 31 August 2026.