Shipping policy

This page brings together everything that happens to your order after you have checked out: what shipping costs, when your parcel arrives, and what to do if you decide not to keep it after all or if something is wrong.

Where we deliver

We deliver in the Netherlands and Belgium. You cannot select any other country at checkout. If you live elsewhere and would still like to order, please email us first at info@birdstopper.nl.

Shipping costs

  • Shipping costs are €4.99 including VAT per order, to the Netherlands and to Belgium.
  • If you order for € 50 or more, shipping is free.
  • The € 50 threshold always includes VAT. If you switch the button on the site to prices without VAT, that changes what you see, but not when free shipping kicks in.
  • The amount applies per order, not per roll. The number of rolls you order makes no difference to the shipping costs.

Your cart shows how far you still are from € 50. The final amount is shown at checkout.

Delivery time

We ship from our own warehouse in Nieuw-Vennep. These are the times we work with:

  • Ordered Monday to Thursday before 20:00: delivered the next day.
  • Ordered Monday to Thursday after 20:00: shipped one day later, so delivered the day after tomorrow.
  • Ordered Friday before 15:00: delivered on Saturday.
  • Ordered Friday after 15:00, Saturday or Sunday: shipped on Monday, delivered on Tuesday.

On the product page and at checkout, the site works this out for the moment you are looking, so the text shown there is always correct at that moment.

The parcel is handed over by the carrier, and we no longer have any influence on that. We therefore cannot rule out a delay of a day. By law, we always deliver within 30 days of your order. If we cannot, you will hear from us and you may cancel the purchase free of charge. You will then get your money back within 14 days.

Tracking your parcel

As soon as your order leaves the warehouse, we send you an email with the carrier's tracking code. You can use it to see where your parcel is. Haven't seen an email? Check your spam folder, or otherwise email us your order number.

Not at home, or wrong address

If nobody is at home, the carrier will try again or leave the parcel with your neighbours or at a pick-up point. You can arrange anything else with the carrier via your tracking link.

Entered the wrong address? Email us as soon as possible. If the parcel is still with us, we will change it. If it has already left, it will usually come back to us and we will then send it on to the correct address.